Delivery and Returns

Delivery

The majority of our luxurious items are hand cut and custom made to order, however, we do hold some items in stock. If the item you have ordered is in stock it will be sent for delivery.  

We offer Free Worldwide Delivery.

European delivery please allow 18 working days.

For worldwide delivery please allow 18 working days.

We accept all major debit and credit cards from customers in every country in 135+ currencies.

International customs

We endeavour to do our best to ensure that your order clears customs, but in the event that your parcel is held up, we recommend you contact customs directly in your country to follow up any delays. We are not responsible for any costs incurred; these are the responsibility of the receiver. 


Returns

Thank you for shopping at Harris Rae.

We thoroughly hope you will be delighted with your purchases from Harris Rae however if for any reason you are not happy with any of your items you may return them to us for an exchange or refund.

If an item is not suitable please notify us within 14 working days and we will happily refund or exchange any item you wish. All goods will be inspected upon return and must be in their original condition. All we ask is for the item to have its original labels and tags intact. Please note that items returned worn, stained with perfume, make-up or deodorant, washed, or handled inappropriately, will not be eligible for a refund and will be returned to the customer.

In order to process your return please email info@harrisrae.com

Please note that we are unable to refund goods that we have not received and we cannot accept responsibility for goods damaged in transit during their return to us.

Returns for Europe / Rest of the World

Please note, shipping costs incurred for returning item(s) from Europe / Rest of the World are not covered or reimbursed by us. You may return your item(s) from outside the UK within 21 days

Exchanges

Where items have been returned in exchange for other items, we will need to contact you in order to place a new order for the new items. The original order will be refunded, and the new order will be debited and issued with a new reference number. 

In cases where the value of the items chosen for exchange is greater than the value of your returned items, we will need arrange additional payment.  It is important therefore that you provide your principal contact telephone number on the returns form.

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Harris Rae.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: info@harrisrae.com
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